Reports To
The General Manager and the Director of Finance.
Job Summary
The Finance & Insurance Manager, under the direction of the GM and Director of Finance, will primarily be responsible and accountable for protecting the dealer, obtaining financing for the dealerships new and used vehicle customers and creating additional income for the dealership via the sale of protective options.
Job Duties
- Reviews all figures agreed upon between the customer and the sales department.
- Discloses and/or confirms figures with the customer and discusses payment options.
- Assists customers in selecting insurance and protection products or warranties for their vehicle.
- Explains product performance, application, and benefits to customers.
- Reviews and verifies credit application information/credit reports and ensures validity of all information.
- Works with lenders to structure loans according to customer needs and lender’s guidelines.
- Prepares all paperwork required to complete the lease/purchase transaction including all registration forms, finance/lease contracts, licensing documentation, pre-delivery work orders, purchase orders, special parts arrangements and other documents required by provincial and federal regulatory agencies.
- Ensures each customer fully understands the terms of their purchase/lease agreement.
- Exhibits high level of commitment to customer satisfaction.
- Knows and understands the federal, provincial, and local laws which govern retail automobile sales.
- Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
- Attends product and sales training courses as requested by Sales Manager or Director of Finance
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
- Ensures that the sales manager reviews all completed deal files.
- Follows up on all post-delivery items.
- Maintains a daily sales log to track and monitor sales volumes, penetrations and gross averages and sends to the General Manager and Director of Finance
- Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and sales techniques more effectively.
- Assist salesperson in deal completion prior to inviting guest to your office.
Expectations
- To conduct all business ethically and professionally as per new hire documents
- To follow all processes and procedures for the company, OMVIC and lenders
- To achieve defined KPI’s
- Maintains professional appearance, at all times
Job Requirements
- 3+ years of experience in a Finance & Insurance Manager role.
- Demonstrated knowledge of Finance & Insurance practices
- Demonstrated knowledge of OMVIC rules and regulations
- Demonstrated knowledge of all banking rules and regulations
- Excellent communication and interpersonal skills
- Demonstrated and proven sales practices
- Ability to take ownership of problems with a positive flexible attitude and bring issues to resolution proactively
- Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
- Ability to work in a team environment to achieve common goals
- Proficiency in Microsoft Office/Excel and computer applications