Reports To
Parts Manager
Job Summary
The Parts Advisor, under the direction of the Parts Manager, will primarily be responsible for providing parts related advice to both internal and external customers, ordering parts, handling incoming calls/e-mails and coordinating parts deliveries.
Job Duties
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
- Answers phone calls, providing price quotes and other information as well as gathering customer information for proper follow up and asking for the sale.
- Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary
- Responsible for tracking lost sales in the DMS
- Notifies the service advisor and the customer when special ordered parts have been received
- Notifies the shop when all parts have arrived and when they will be delivered
- Pulls orders for delivery to shop, making sure all parts are tagged with customer names and job number
- Follows up on back-ordered parts
- Verifies back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Replenishes assigned inventory daily
- Ensure manufacturer parts call in list is reconciled weekly. Defective parts beyond manufacturer threshold are discarded
- Assists outside sales representatives with their orders
- Makes sure all internal requests for parts are billed on service repair order
- Receives payment from retail customers or obtains credit authorization
- Completing parts estimates in Xtime in an efficient and timely manner.
- Complete prior day preparation process daily for all next day appointments
- Ensures that all charge sales are signed by the customer and documented in pickup log sheet.
- Ensures that all customers receive their copy of the invoice
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
- Issues and tracks requested shop tools to technicians
- Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts
- Sets up orders for daily shipment, delivery or pick-up
- Solicits assigned accounts by phone
- Keeps entire parts department area clean and uncluttered
- Participates in all training programs that are made available
- Keeps current on new products and product updates
- Other tasks as assigned
Expectations
- Maintains a professional appearance.
- Other training, as needed
- Conduct yourself in a professional manner at all times
- Maintain a safe work environment
- Adhere to all company polices and procedures
- Ensure an exceptional customer experience
- Maintain a positive and cheerful disposition even in times of conflict
Job Requirements
- Minimum of 1 years of experience in Parts Advisor role
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office/Excel and computer applications