Reports To
Fixed Operations Manager, Service Manager and General Manager
Job Summary
The Parts Manager, under the direction of the Fixed Operations Manager and General Manager, will primarily be responsible for overseeing all aspects of the parts department, ensuring smooth operations and customer satisfaction. Your role will involve managing inventory, supervising staff, and maintaining strong vendor relationships.
Job Duties
- Forecasts goals and objectives for the department and strives to meet them
- Hires, trains, motivates, counsels and monitors the performance of all parts department staff (if applicable)
- Establish schedules for department staff to ensure adequate coverage is in place to meet daily goals and targets
- Maintains a balanced inventory consistent with the requirements of the service department, wholesale and customer accounts
- Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty
- Monitors and adjusts inventory to minimize obsolescence
- Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory
- Supervises stock order procedures
- Analyzes sales, expenses and inventory monthly to maintain profit goals
- Develops and administers an aggressive wholesale parts program to produce profit
- Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers
- Works with the service manager to ensure a timely turnaround of parts needed for internal jobs
- Attends managers meetings
- Holds weekly department meetings (if applicable)
- Collaboration with Service Manager to ensure all parts are available for repair jobs
- Provides technical assistance to parts department employees (if applicable)
- Monitors parts department employees’ payroll records (if applicable)
- Coordinates a prompt, efficient and timely flow of paperwork
- Directs shipping and receiving efforts to ensure timely processing
- Monitors daily reports
- Collaborate with Service Manager to ensure prior day preparation is completed daily. to ensure appointment objectives are met. ie parts ordering, special order requests and availability for off make vehicles
- Develops dealership service and parts pricing plans and recommends suggestions to Fixed Operations Manager or general manager
- Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
- Handles customer complaints immediately and according to the dealership’s guidelines
- Ensures that all dealership purchases are properly accounted for before payment is made
- Assists in the collection of past-due accounts
- Develops dealership service and parts pricing plans and recommends to dealer or general manager
- Works with service manager to find ways to improve the overall profitability of the dealership
- Ensure that all staff is attending all training sessions outlined by head office (if applicable)
- Keeps abreast of new equipment and tools available and recommends purchases
- Ensuring that we are carrying a 30 day or less inventory parts supply based on monthly average cost of sale
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
- Complies with all process and procedures outlined by the Executive team such as: parts ordering, tracking lost sales, parts returns, core returns, completing monthly parts reconciliation reports
- Ensure parts dept is organized and tidy
- Ensure display area (if applicable) is neat, organized and is stocked with lifestyle and boutique items
- Other duties as assigned
Expectations
- Collaborate with corporate team and bring forth ideas and suggestions
- Other training, as needed
- Conduct yourself in a professional manner at all times
- Maintain a safe work environment
- Maintains a professional appearance
- Adhere to all company polices and procedures
Job Requirements
- Minimum of 3 years of experience in automotive parts management
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication, negotiation, and interpersonal skills
- Proficiency in Microsoft Office/Excel and computer applications
- High level of integrity and dependability with a strong sense of urgency and results