Reports To
Management
Job Summary
The Receptionist, under the direction of the management, will primarily be responsible to ensure the customer is provided with exceptional customer service.
Job Duties
- Greets customers and determines the nature of their visit.
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
- Answers incoming phone calls. Directs caller to appropriate department or individual or takes thorough messages as per Receptionist Training Document
- Communicates with callers and visitors in a professional, friendly and efficient manner.
- Enters data into prospect tracking system and runs prospect reports for managers weekly.
- Communicates messages to the appropriate parties in a timely manner.
- Types memos, correspondence, reports and other documents.
- Assist with licensing duties
- Walk guests to requested areas and do introduction
- Assists with clerical duties as requested.
- Other tasks as assigned.
Expectations
- Maintains a professional appearance
- Ahere to all company polices and procedures
- Must have a positive and cheerful disposition even in times of conflict
Job Requirements
- Knowledge and experience with phone systems
- Proficiency in Microsoft Office/Excel and computer applications
- Excellent customer service skills